Talking Heads' Quality Assurance

As accredited members of the professional association of language service providers in the United Kingdom, we maintain the highest standards in everything we do and ensure our linguists do the same.

Translation
Proof proof proof the pudding! The more pairs of eyes that see a document the more accurate it becomes, so depending on the turnaround time available, confidentiality agreements and content of a document, sometimes 4 people can have proofed a clients' document before it is submitted.

Interpreters
When working with our freelance Interpreters, we have to make sure we're on the ball with what's going on in their life – to make ours, and the clients' more effective. It is often said that the 'human' factor is the most unpredictable, but that doesn't help you as a client does it? So, we hold our linguists' timetables for weeks in advance, we call and email them regularly, we know their birthdays and children and partners and meet up with them as often as we can. When they are given a job, they are notified by more than one method, we contact them periodically before the job, call them one hour before their appointed time and they have to call us when they arrive at the location – sounds too much? Not at all – we look after the details so that everyone can feel confident that your booking will go ahead as smoothly as possible.

We are committed to the requirements of the following standard:
BS EN 15038 (Covering Translations, Translation (process), Management, Quality, Quality management, Consumer-supplier relations, Personnel, Technical writing, Project management, Contracts).